Return & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. We do not accept returns or cancellations for any used office furniture such as used desks, chairs, and cubicles.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns that exceed 6 pieces will be subject to a 25% re-stock fee as well as the freight costs. If you are buying a large lot of chairs, consider a sample first to test.
Large furniture items such as desks, adjustable height tables, files, and tables may not be returned due to the complexities of re-boxing and associated shipping costs.
We don't accept returns on any custom products or provide refunds, and do not cancel orders for the following custom product manufacturers:
- Via Seating
- AMQ Solutions
- Global Furniture
- Eurotech Seating
- AIS Furniture
Also, We do not accept returns or refunds for new or used cubicles and new or used office workstations.
To complete your return, we require a receipt or proof of purchase.
We may need you to send your purchase back to the manufacturer or to our location. Please give us a call at 800-761-0393 so we can assist you with the return process. If we end deciding your purchase needs to be returned to our location. Our address is:
26062 Eden Landing Road
Hayward, CA 94545
Please give us a call at 800-761-0393 so we can assist you with the return process.
Once your return is received and inspected, we will send you an email to notify you that we or the manufacturer have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
If we can cancel your order before it is produced and/or shipped, there is not a charge for the cancellation. If the product has been shipped, you will be responsible for all inbound and outbound shipping charges. These charges will be deducted from your refund. In most cases custom, special order, and non-returnable items cannot be canceled. Used office furniture such as used desks, chairs, and cubicles cannot be canceled or returned. Cancellation requests may take several days to process and you will be sent an email upon confirmation. Cancellations or returns must be authorized in advance. Please call 800-761-0393 and a Customer Service representative will assess the situation and if need be, issue a return authorization number.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to the manufacturer or back to us. Please give us a call at 800-761-0393 so we can determine where your purchase needs to be sent. If we say the purchase needs to be sent to us, then please send your purchase to:
26062 Eden Landing Road
Hayward, CA 94545
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Office Chair City offers free shipping on many items to our customers anywhere in the contiguous United States. Many of our products are drop shipped from a warehouse closest to you. If you need to order more than 10 chairs please give us a call as your shipment may need to ship LTL (Less Than Load). If your order does need to ship LTL, we will need to get a freight quote from an LTL carrier. Please allow 24 hours for the freight quote to be processed. As soon as we get the freight quote we will email or call you.
Your order is securely packaged (boxed, banded, reinforced and/or shrink-wrapped as appropriate) and transported by FedEx, UPS or quality freight carrier, as determined by the size and weight of the shipment. To minimize damage during transport, many items are shipped "Ready to Assemble". Instructions and all the hardware necessary, with the exception of wood glue, are included.
A physical street address is required for any delivery. We do not ship to P.O. boxes or APO addresses.
What does free shipping mean?
All products on Office Chair City are offered with free shipping. This means that there are no additional charges to you for UPS, FedEx, and common carrier tailgate shipments (Dock to Dock).
For UPS or FedEx shipments, your merchandise will be brought inside your building. For items that are too large to ship via UPS or FedEx, free tailgate shipping is included, meaning your furniture will be shipped to your delivery dock. If no dock is available, you will be responsible for taking the furniture off the delivery truck.
Inside delivery services for these larger items is available for an additional charge. For large orders requiring inside delivery, we strongly suggest you call us to discuss your needs so we can apply all appropriate discounts.
Please call us at 800-761-0393 for assistance placing orders that will be transported by freight forwarders.
Our products usually leave the manufacturer’s warehouse within 24 hours on regular business days. However, we also do sell products that have lead times which range from 1-6 weeks. Please call us for any questions regarding this. Very large orders may require multiple shipments. Orders submitted over the weekend will be processed the next business day.
How long will my item take to ship?
With the wide array of products we offer, different items ship at different times from multiple locations. If delivery time is a critical factor, please contact Customer Service at 800-761-0393.
Rush Processing is available on all items. Rush processing puts your order at the front of the line to be shipped, including custom upholstery, embroidery and personalized orders. Rush processing does not speed up the amount of time your order takes to be delivered. It only expedites how quickly your order leaves our warehouse. Please call contact us for more information.
How much does shipping cost?
All our items ship free within the contiguous United States and are marked FREE SHIPPING.
Most orders will ship via UPS or FedEx. Larger items or larger orders will be transported on a semi-truck via freight carrier.
If you have special needs or questions, tell us in the shipping instructions/order comments area during checkout or call us at 800-761-0393 to discuss. If needed, we can arrange for the trucking company to call 24 hours prior to delivery so that you will know when to expect them.
Items that do NOT qualify for free shipping will incur shipping charges. You may see messaging such as "Shipping Charges will Apply" or "Additional Shipping Charges will Apply" on the product pages of our website or in your shopping cart. We attempt to calculate your shipping charges during the checkout process. If the shipping charges for your order cannot be determined during checkout, you will receive a shipping quote via email within 24 hours of placing your order on regular business days. If you prefer to receive the shipping charges before placing your order, submit a Shipping/Freight Quote Request to email@example.com. You will receive a shipping quote via email within 3-4 hours on regular business days. You will also receive a quote number that you can reference in the comments section when you place your order.
If your order requires shipping charges and is submitted over the weekend, we will provide your quote at the first opportunity on the next business day. Your order will not be processed until you approve the shipping charges.
Shipments to Alaska, Hawaii, and Canada
Most of our products can be shipped to Alaska, Hawaii, and Canada. However, many products will carry additional fee's. We are not able to estimate these costs as they are specific to your state and country tax structure within. If you would like a price on the freight please call us at 800-761-0393 or e-mail us at firstname.lastname@example.org. Be sure to include your specifics such as item numbers, quantity and destination postal code and address.
Items that are too big to send via FedEx or UPS, or shipments with a large quantity of items must be transported to you on a semi-truck and require special freight charges. Freight charges are calculated on a per shipment basis since product sizes, weights, quantities and delivery locations vary. Your specific location is required to receive the most accurate rate. We work to find the least expensive delivery method available by getting several quotes from different carriers. It may take longer for us to provide you with a freight quote for item(s) shipped directly from the manufacturer. We’ll pass the information on to you as soon as we receive it.
Freight Delivery Services
Base level delivery service is the least expensive option and consists of either:
- Dock-to-Dock - delivered to your loading dock and unloaded by you and/or your staff
- Tailgate Delivery - you and/or your staff unload items from the truck
If you don’t have a loading dock, forklift or staff/assistance available, you may require additional delivery services. Without them, you will be responsible for getting your order off the truck (within 15 minutes) and inside your delivery location without any assistance from the delivery driver.
Additional Freight Delivery Services
Office Chair City can provide additional Freight Delivery Services upon request. Please contact us so we can help.
Customer is responsible for unloading the order from the truck (unassisted) within 15 minutes. Customer is also responsible for bringing it inside the delivery location.
Driver will lower your order to the ground using a lift gate (platform on the back of the truck that works like an elevator). Customer is responsible for bringing it inside the delivery location.
To the Door Delivery
Driver will bring your order to the doorway (no stairs included), but not inside the main entrance of delivery location. This option includes a prescheduled delivery time and a truck equipped with a lift gate (platform on the back of the truck that works like an elevator).
If you have questions about these services or need additional delivery services, please contact our Freight Department at 800-761-0393.