Once we receive your order we get to work on it right away, therefore it may not be possible to cancel an order that is in process. To request a cancellation please contact Customer Service at support@officechaircity.com or 800-761-0393 and we will attempt to stop or modify the order. Once an item has shipped, cancellation is not possible. In most cases custom, special order and non-returnable items cannot be cancelled. All used office furniture such as used desks, chairs, and cubicles cannot be canceled or returned. Cancellation requests may take several days to process and you will be sent an email upon confirmation. If an order ships prior to confirmation, you may have the option of returning the item once it is received. A refund will be issued following the standard return process.